Author: timwhetten
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Process automation for outstanding operational success
What is Process Automation? Process Automation refers to using software to automate repetitive tasks. Adopting such software across a business is a Digital Transformation. When this software is used to improve and control quality, it becomes part of a company’s Quality System. There are software packages that tackle the most common types of quality issues.… Read more
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Outstanding Root Cause Analysis with a “Fishbone” or an “Ishikawa” Diagram
The Ishikawa Diagram (often called a Fishbone or Cause and Effect Diagram) is one of my favorite tools for finding the root cause (or causes) of problems. It is named after Kaoru Ishikawa, an organizational theorist and professor at the University of Tokyo. The diagram looks like a fishbone and is often called a fishbone… Read more
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What is Quality and how can I create a Quality Culture?
Quality is a term that is often used but not always well-defined. It is something that we “know when we see it.” Quality generally refers to the degree of excellence or worth of something. It can describe products, services, processes, or people. A quality culture must be woven into an organization’s overall culture, resulting in… Read more
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Responding Quickly and Efficiently to a Business Crisis
Business crises happen. Responding quickly and efficiently to a nonconformance, deviation, or other crisis can be challenging without preparation and training. Effective crisis response is crucial, as if unchecked, it can impact customers, employees, the environment, or the community. The response to a business crisis is one of the most stressful aspects of delivering a… Read more