New Stuff!
Below, I’ve described quality issues I’ve worked on that interest me. I find robust and efficient processes fascinating. Bureaucratic, rigid, and inefficient processes lead to organizational frustration and process avoidance. Alternatively, people make mistakes when a process is too loosely structured.
What would you like me to write about?
I love to discuss quality with people who are interested in it! Click here to message me about a quality topic you want me to write about, or click here to schedule a short conversation.
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What is Quality and how can I create a Quality Culture?
Quality is a term that is often used but not always well-defined. It is something that we “know when we see it.” Quality generally refers to the degree of excellence or worth of something. It can describe products, services, processes, or people. A quality culture must be woven into an organization’s overall culture, resulting in organizational focus, alignment, and happy customers. Some definitions of product quality include: All of these definitions are from a potential customer evaluating a product. Building quality often starts with the customer’s perspective. What does the customer want or need? What would delight the customer? Many…
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Responding Quickly and Efficiently to a Business Crisis
Business crises happen. Responding quickly and efficiently to a nonconformance, deviation, or other crisis can be challenging without preparation and training. Effective crisis response is crucial, as if unchecked, it can impact customers, employees, the environment, or the community. The response to a business crisis is one of the most stressful aspects of delivering a product or service to a customer. Disruptions in creating a product or service can occur in any setting. Supply chain or warehouse issues can create misshipments, delays, and defects. Software failures (or hacks), incorrectly followed procedures, or incorrect procedures can result in angry customers. On…