New Stuff!
Below, I’ve described quality issues I’ve worked on that interest me. I find robust and efficient processes fascinating. Bureaucratic, rigid, and inefficient processes lead to organizational frustration and process avoidance. Alternatively, people make mistakes when a process is too loosely structured.
What would you like me to write about?
I love to discuss quality with people who are interested in it! Click here to message me about a quality topic you want me to write about, or click here to schedule a short conversation.
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What is Quality and how can I create a Quality Culture?
Quality is a term that is often used but not always well-defined. It is something that we “know when we see it.” Quality generally refers to the degree of excellence or worth of something. It can describe products, services, processes, or people. A quality culture must be woven into an organization’s overall culture, resulting in […]
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Responding Quickly and Efficiently to a Business Crisis
Business crises happen. Responding quickly and efficiently to a nonconformance, deviation, or other crisis can be challenging without preparation and training. Effective crisis response is crucial, as if unchecked, it can impact customers, employees, the environment, or the community. The response to a business crisis is one of the most stressful aspects of delivering a […]