Category: Quality Tools
Techniques and tools used for quality control and response to quality issues.
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Outstanding Root Cause Analysis with a “Fishbone” or an “Ishikawa” Diagram
The Ishikawa Diagram (often called a Fishbone or Cause and Effect Diagram) is one of my favorite tools for finding the root cause (or causes) of problems. It is named after Kaoru Ishikawa, an organizational theorist and professor at the University of Tokyo. The diagram looks like a fishbone and is often called a fishbone… Read more
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Responding Quickly and Efficiently to a Business Crisis
Business crises happen. Responding quickly and efficiently to a nonconformance, deviation, or other crisis can be challenging without preparation and training. Effective crisis response is crucial, as if unchecked, it can impact customers, employees, the environment, or the community. The response to a business crisis is one of the most stressful aspects of delivering a… Read more