New Stuff!
Below, I’ve described quality issues I’ve worked on that interest me. I find robust and efficient processes fascinating. Bureaucratic, rigid, and inefficient processes lead to organizational frustration and process avoidance. Alternatively, people make mistakes when a process is too loosely structured.
What would you like me to write about?
I love to discuss quality with people who are interested in it! Click here to message me about a quality topic you want me to write about, or click here to schedule a short conversation.
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Outstanding Root Cause Analysis with a “Fishbone” or an “Ishikawa” Diagram
The Ishikawa Diagram (often called a Fishbone or Cause and Effect Diagram) is one of my favorite tools for finding the root cause (or causes) of problems. It is named after Kaoru Ishikawa, an organizational theorist and professor at the University of Tokyo. The diagram looks like a fishbone and is often called a fishbone […]
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What is Quality and how can I create a Quality Culture?
Quality is a term that is often used but not always well-defined. It is something that we “know when we see it.” Quality generally refers to the degree of excellence or worth of something. It can describe products, services, processes, or people. A quality culture must be woven into an organization’s overall culture, resulting in […]