New Stuff!
Below, I’ve described quality issues I’ve worked on that interest me. I find robust and efficient processes fascinating. Bureaucratic, rigid, and inefficient processes lead to organizational frustration and process avoidance. Alternatively, people make mistakes when a process is too loosely structured.
What would you like me to write about?
I love to discuss quality with people who are interested in it! Click here to message me about a quality topic you want me to write about, or click here to schedule a short conversation.
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Process automation for outstanding operational success
What is Process Automation? Process Automation refers to using software to automate repetitive tasks. Adopting such software across a business is a Digital Transformation. When this software is used to improve and control quality, it becomes part of a company’s Quality System. There are software packages that tackle the most common types of quality issues. […]
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Outstanding Root Cause Analysis with a “Fishbone” or an “Ishikawa” Diagram
The Ishikawa Diagram (often called a Fishbone or Cause and Effect Diagram) is one of my favorite tools for finding the root cause (or causes) of problems. It is named after Kaoru Ishikawa, an organizational theorist and professor at the University of Tokyo. The diagram looks like a fishbone and is often called a fishbone […]